Formal escalation channel for unresolved concerns, in line with applicable Indian law.
At Creative Attire, customer trust matters more than any single transaction. We make every reasonable effort to resolve concerns at the very first touchpoint through our customer-care channels. However, in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a dedicated Grievance Officer for escalations that remain unresolved.
If a complaint, dispute or query has not been resolved through our standard customer-care channel within seven (7) working days, you may escalate it directly to our Grievance Officer. The Officer is the designated point-of-contact responsible for receiving, acknowledging and resolving customer grievances.
To help us understand and resolve your concern quickly, please follow this process:
Please email info@creativeattire.store first with your order number and concern. Most issues are resolved here within 1 - 3 business days.
If the concern is unresolved after seven (7) working days, write directly to the Grievance Officer at grievance@creativeattire.store.
Include order number, registered email/phone, a clear description of the issue, supporting photographs or screenshots, and a copy of earlier correspondence.
You will receive an acknowledgement with a unique grievance ticket number within 48 hours of writing to the Officer.
The Grievance Officer will work to resolve your concern within thirty (30) days from the date the grievance was received, in line with the IT Rules, 2021.
You will be informed of the final outcome in writing, including the rationale and any remedial action taken, by email.
The Grievance Officer accepts and reviews complaints relating to, among other things:
The Grievance Officer does not handle business or sales enquiries, vendor onboarding requests, employment applications or general feedback. For these, please write to info@creativeattire.store with the appropriate subject line.
Without prejudice to your rights under any law in force, you may also pursue grievances through statutory channels such as the National Consumer Helpline (1915), the Department of Consumer Affairs portal at consumerhelpline.gov.in, or the appropriate Consumer Disputes Redressal Forum at the District, State or National Commission level. Any judicial proceeding arising out of these grievances shall be subject to the exclusive jurisdiction of the competent courts at Delhi, India.